Privacy Policy

Introduction

cynovexoril ("we," "our," or "us") is committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our financial awareness platform and the choices you have associated with that data.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all users of our platform, whether you're browsing our educational content, participating in our learning programs, or attending our webinars.

Information We Collect

We collect information you provide directly to us when you create an account, enroll in our programs, contact us, or otherwise interact with our platform. The types of information we may collect include:

How We Use Your Information

The information we collect serves several purposes in delivering our financial education services. We use your data to provide and maintain our platform, process registrations for learning programs and webinars, and communicate with you about your account and our services.

Your information also helps us personalize your learning experience by recommending relevant content and tracking your progress through educational materials. We analyze usage patterns to improve our platform's functionality and develop new educational resources that better serve our community's needs.

Additionally, we may use your information to send you updates about new programs, educational content, and platform improvements, though you can opt out of these communications at any time through your account settings.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

To exercise any of these rights, please contact our privacy team using the information provided at the bottom of this page. We'll respond to your request within 30 days and may need to verify your identity before proceeding.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption protocols for data transmission and storage, with regular security audits conducted by independent third parties.

All staff members with access to personal information receive privacy training and are bound by confidentiality agreements. We maintain strict access controls, ensuring only authorized personnel can view your data when necessary to provide our services.

While we take every reasonable precaution to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your active membership plus seven years for record-keeping purposes.

Learning progress data and educational content interactions are kept for up to three years after your last platform activity to enable seamless continuation if you return. Communication records are maintained for two years to ensure continuity in our support services.

When data reaches the end of its retention period, we securely delete or anonymize it. You can request early deletion of your information at any time, subject to our legal obligations to retain certain records.

Third-Party Services and Sharing

We work with carefully selected third-party service providers to deliver our educational platform and support services. These partners include payment processors, email communication platforms, and analytics providers that help us understand how our platform is used.

All third-party providers are required to maintain the same level of data protection we uphold and can only use your information to provide services on our behalf. We never share your personal information for their own marketing purposes or unrelated business activities.

We may also share information when required by law, to protect our legal rights, or in connection with a business transaction such as a merger or acquisition, though you would be notified of any such changes in advance.

International Data Transfers

While cynovexoril operates primarily within Australia, some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Australian privacy law.

We only work with providers in countries with adequate privacy protections or have established specific contractual arrangements that guarantee your data receives the same level of protection it would receive in Australia.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address and provide prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.